❓ Frequently Asked Questions
Find answers to common questions about our sourcing services and processes
🚀 Getting Started Questions
What information do I need to provide for a sourcing inquiry?
Product specifications, target quantities, quality requirements, and budget parameters help us provide accurate recommendations.
How do you ensure supplier reliability?
Through comprehensive background checks, facility inspections, and performance history analysis.
Can you handle both small and large order quantities?
Yes, we work with businesses of all sizes, from startup quantities to enterprise-level volumes.
What industries do you specialize in?
We have expertise across electronics, textiles, home goods, industrial equipment, and specialty products.
Do you provide samples before production?
Absolutely. Sample approval is a critical step in our quality assurance process.
✅ Quality and Compliance
How do you guarantee product quality?
Through multi-stage inspections, testing protocols, and continuous monitoring throughout production.
What certifications can you help obtain?
We assist with various certifications including CE, FCC, FDA, ISO, and industry-specific standards.
What happens if products don’t meet specifications?
We work directly with suppliers to resolve issues and ensure compliance before shipment.
Do you conduct factory audits?
Yes, comprehensive facility evaluations are part of our supplier validation process.
Can you handle special testing requirements?
We coordinate specialized testing through certified laboratories when needed.
🚚 Logistics and Shipping
What shipping methods are available?
Sea freight, air freight, and express courier services depending on urgency and budget.
How long does shipping typically take?
Ocean freight: 15-35 days, Air freight: 5-10 days, Express: 3-7 days depending on destination.
Do you handle customs documentation?
Yes, we manage all export documentation and customs clearance requirements.
What about shipping insurance?
We arrange comprehensive coverage to protect your goods during transit.
Can you deliver to multiple locations?
Yes, we coordinate distribution to multiple destinations as needed.
💰 Pricing and Payment
How are your service fees structured?
Fees vary based on project scope, typically involving consultation fees, success-based commissions, or flat-rate packages.
Are there any hidden costs?
All costs are transparent and discussed upfront, with detailed breakdowns provided.
What payment methods do you accept?
Bank transfers, credit cards, and other secure payment methods depending on project requirements.
Do you offer payment terms for large orders?
Yes, we can arrange flexible payment schedules for substantial projects.
💬 Still Have Questions?
Our sourcing experts are ready to help you find the perfect solutions for your business needs.
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